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If you ordered products through QVC UK, then you will have to return or exchange the products through them. If you ordered products from please contact us at


If you are not completely satisfied with your purchase, you may return or exchange items within 30 days of delivery. Please reach out to to receive details on how to return your item.

Refunds may take up to 30 days to be credited to your credit card and account. Your financial institution may take an additional seven business days to reflect this transaction. Please note that ybf Beauty only accepts returns or exchanges on products that have been purchased through

Product purchased elsewhere must be returned or exchanged at the location of purchase and are subject to the return policy of that retailer. Products purchased at may not be returned or exchanged at any other retailer. Likewise, we cannot accept any other retailer’s store returns or exchanges. ybf Beauty does not pay for shipping and handling on returns and exchanges.